Privacy Policy Statement

We respect your privacy and are committed to safeguarding your personal information according to Australian privacy laws and best practices. This policy outlines your rights and how we use and protect your data.

Information We Collect

When you use our services, we may collect information that you provide directly and information that is collected automatically for operational purposes.

• Personal details such as your name, contact information, and preferences you share via forms or correspondence.
• Technical data including device identifiers, browser type, operating system, and log information collected from your interaction with our website.
• Records of our advisory sessions, communications, and any requests you make for follow-up or additional support.
• Usage data generated through analytics tools, which help us improve our services and website functionality.

How We Use Your Data

We use your information in compliance with applicable laws to deliver and refine services, support your needs, and enhance your experience.

• To communicate with you, respond to your requests, and arrange consultations or follow-ups as necessary.
• To personalise services and recommendations by considering your communicated preferences and history of engagement.
• For regulatory compliance, including securing your personal data and maintaining records as required by law.
• To improve site performance by monitoring technical, security, and operational trends in user interactions.

Legal Basis for Data Processing

Our processing of personal data meets all requirements set out by Australian privacy regulations.

We process your data for legitimate interests connected to providing our services, as well as fulfilling legal, contractual, or regulatory obligations as applicable.

Sharing of Information

We do not sell your data. Your information is occasionally shared with trusted partners or required authorities, strictly for service delivery or compliance.

• With accredited service providers assisting with technical operations or regulatory compliance, under strict confidentiality agreements.
• With regulatory bodies or government agencies as legally required to comply with industry standards or investigations.
• With your express permission, or as necessary to facilitate follow-up consultations or address specific requests.

Data Security

We maintain safeguards to protect your personal information from loss, misuse, unauthorised access, or disclosure. Our practices include regular review of our security protocols and staff training in privacy compliance. Access to your data is controlled and only available to those with a clear need, strictly for purposes described in this policy.

Your Rights

You have a set of rights regarding your personal information under Australian law.

• Request access to details we hold about you and receive corrections if any information is inaccurate.
• Request restriction or objection to processing certain aspects of your data where permitted by law.
• Request deletion of your information, subject to any applicable legal retention obligations.
• Request details on how we process your data, including the right to lodge a complaint with regulatory authorities.

Cookies Policy

Cookies are used to help our site operate effectively and improve your experience. To learn more, see our Cookie Policy page.

View Cookie Policy View Cookie Policy

Contact Us

If you have questions about our privacy practices or want to exercise your rights, please reach out using the contact details below.

Policy Changes and Updates

We may update this privacy policy from time to time to align with regulatory changes or service improvements. Please review this page periodically for the latest version.